Privacy Policy

1. Overview

This Privacy Policy explains how Moments Remain collects, uses, and protects your personal information. Your trust matters deeply, and any details you share — including your inclusions — are handled with care, respect, and confidentiality.

By using this website or placing an order, you agree to the practices described below.

2. Contact Information

If you have questions about this policy, want to request your data, or need clarification, you can contact me at:

Moments Remain
Email: hannah@momentsremain.ie 

3. Information I Collect

I collect the information needed to process your order, communicate with you, and create your jewellery. This may include:

Personal Information you provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details
  • Notes you choose to share
  • Inclusions you send (ashes, fur, hair, fabric, and similar materials)

Production & Order Records

During the creation process, I may create records relating to your order, including:

  • photographs of inclusions
  • photographs of completed jewellery
  • production notes
  • identification and documentation records

These records are used for identification, quality control, customer communication, and order management.

Information Collected Automatically

Shopify automatically collects technical data such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Cookies (see section below)

This helps the website function securely and efficiently.

4. How Your Information Is Used

Your information is used to:

  • process and fulfil your order
  • communicate with you regarding your order
  • document and identify inclusions throughout the creation process
  • create your handmade jewellery
  • ship your Collection Kit and completed order
  • provide customer support
  • honour warranty obligations
  • comply with legal, tax, and accounting requirements
  • improve the website and customer experience

I do not sell or rent your information to third parties.

5. Legal Basis for Processing

As a business operating within Ireland and the European Union, I process personal information only where there is a lawful basis to do so.

Your information is processed because it is necessary to:

  • fulfil your order and provide the services you request
  • communicate with you regarding your order
  • comply with legal and tax obligations
  • maintain business records
  • protect the legitimate interests of operating and improving the business

Where consent is required, such as for marketing communications, it may be withdrawn at any time.

6. Handling of Inclusions

Any inclusions you send are treated with the utmost respect.

They are:

  • stored securely
  • labelled clearly using your barcode or instructions
  • kept separate from all other orders
  • used only for your piece
  • returned to you with your finished jewellery

Inclusions are never shared, mixed, or used for any purpose other than creating your order.

Photographs taken for identification and documentation purposes are treated as part of your order records and handled confidentially.

7. Sharing Your Information

Your information may be shared with trusted service providers only when necessary, such as:

  • Shopify (store platform and payment processing)
  • Shipping carriers (to deliver Collection Kits and completed orders)
  • Email and communication services used to contact you

These providers only receive the information required to perform their services and must protect it according to their own privacy standards.

8. Payment Information

Payments are processed securely through Shopify and its payment partners.

I do not have access to your full card details, and no payment information is stored on my systems.

9. Cookies

Shopify uses cookies to ensure the website functions properly, remembers your preferences, and helps improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

10. Data Retention

Order information may be retained for as long as reasonably necessary to:

  • fulfil your order
  • provide customer support
  • honour warranty obligations
  • maintain business records
  • comply with legal, tax, and accounting requirements

Emails, messages, photographs, and production records relating to an order may also be retained for reference and support purposes.

11. GDPR — Your Rights

As a resident of the European Union, your personal data is protected under the General Data Protection Regulation (GDPR).

You have the right to:

  • access your personal data
  • correct or update your information
  • request deletion of your data where legally possible
  • request a copy of the data I hold
  • withdraw consent for marketing communications
  • lodge a complaint with your local data protection authority

To exercise any of these rights, simply get in touch.

11. Children’s Privacy

This website is not intended for individuals under the age of 18.

I do not knowingly collect personal information from minors.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in business practices, legal requirements, or website functionality.

The most current version will always be available on this page.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, you're always welcome to get in touch.

Email: hannah@momentsremain.ie