Privacy Policy

1. Overview

This Privacy Policy explains how Moments Remain collects, uses, and protects your personal information. Your trust matters deeply, and any details you share — including your inclusions — are handled with care, respect, and confidentiality.

By using this website or placing an order, you agree to the practices described below.

2. Contact Information

If you have questions about this policy, want to request your data, or need clarification, you can contact me at:

Email: hannah@momentsremain.ie 

3. Information I Collect

I collect the information needed to process your order, communicate with you, and create your jewellery. This may include:

Personal Information you provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details
  • Notes you choose to share
  • Inclusions you send (ashes, fur, hair, fabric, etc.)

Information collected automatically

Shopify automatically collects technical data such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Cookies (see section below)

This helps the website function securely and efficiently.

4. How Your Information Is Used

Your information is used to:

  • process and fulfil your order
  • communicate with you about your order
  • create your handmade jewellery
  • ship your finished piece
  • comply with legal and tax obligations
  • improve the website and customer experience

I do not sell or rent your information to third parties.

5. Handling of Inclusions

Any inclusions you send are treated with the utmost respect. They are:

  • stored securely
  • labelled clearly using your barcode or instructions
  • kept separate from all other orders
  • used only for your piece
  • returned to you with your finished jewellery

Inclusions are never shared, mixed, or used for any purpose other than creating your order.

6. Sharing Your Information

Your information may be shared with trusted service providers only when necessary, such as:

  • Shopify (store platform and payment processing)
  • Shipping carriers (to deliver your order)
  • Email or communication tools (to contact you)

These providers only receive the information required to perform their services and must protect it according to their own privacy standards.

7. Payment Information

Payments are processed securely through Shopify and its payment partners. I do not have access to your full card details, and no payment information is stored on my systems.

8. Cookies

Shopify uses cookies to ensure the website functions properly, remembers your preferences, and helps improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

9. Data Retention

I keep your order information for as long as necessary to fulfil your order and meet legal, tax, and accounting requirements.

Emails or messages you send may be kept for customer support and reference.

10. GDPR — Your Rights

Because Moments Remain is based in Ireland, your data is protected under GDPR. You have the right to:

  • access your personal data
  • correct or update your information
  • request deletion of your data (where legally possible)
  • request a copy of the data I hold
  • withdraw consent for marketing communications

To exercise any of these rights, simply contact me.

11. Children’s Privacy

This website is not intended for individuals under 18. I do not knowingly collect information from minors.

12. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect changes in practices or legal requirements. The updated version will always be available on this page.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, you’re always welcome to reach out.